Return Policy Guidelines

We understand that occasionally our customers may be dissatisfied with their purchases. To ensure a seamless and fair return process, please review the following guidelines:

Video Requirement:

For select return scenarios (e.g., damaged items, missing components), customers are required to record a video while opening the package.

Purpose of Video:

The video should clearly show the unboxing process, highlighting any damage, missing components, or discrepancies with the order.

Initiating a Return:

Requests for returns must be initiated within 10 days from the date of delivery.

Condition of Items:

Items must be returned in their original condition, unused, and in the original packaging.

Include All Components:

Ensure that all components, accessories, manuals, and promotional items that came with the product are included in the return package.

Return Shipping Responsibility:

Clients are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.